We are seeking a reliable and organized Service Dispatcher in Tulsa, OK to coordinate service calls, communicate with customers, and support field technicians. The ideal candidate will have strong customer service skills, the ability to multitask in a fast-paced environment, and previous dispatch experience (preferred). If you meet the qualifications, please apply today.

Service Dispatcher Responsibilities

• Receive and manage incoming service requests from customers by phone, email, or scheduling system
• Schedule and dispatch technicians to service calls based on priority, location, and availability
• Communicate clearly with customers regarding appointment times, delays, and service updates
• Maintain accurate records of service calls, technician schedules, and customer information
• Monitor technician progress throughout the day and adjust schedules as needed
• Provide excellent customer service and handle walk-in’s,  inquiries and concerns professionally
• Coordinate with management and technicians to ensure efficient operations
• Enter service data and notes into company software systems
• Follow up with customers as needed regarding service status or completion

Service Dispatcher Qualifications

• Previous dispatching or scheduling experience preferred
• Strong customer service and communication skills
• Ability to multitask and prioritize in a fast-paced environment
• Ability to identify and prioritize urgent situation
• Proficient with computers and scheduling software
• Strong organizational and problem-solving skills
• Ability to remain calm and professional under pressure
• Reliable, punctual, and detail-oriented
• High school diploma or equivalent required

Preferred Skills

• Experience in service, logistics, HVAC, plumbing, or similar field dispatching
• Familiarity with CRM or dispatch management software
• Ability to work flexible hours depending on business needs

Schedule

• Full-Time: Monday – Friday, 8:00 AM – 5:00 PM
• Part-Time: Saturday – Tuesday, 5:00 PM – 10:00 PM

Pay

• $16+ per hour to start, depending on experience

Contact a recruiter for additional information on this position and others.