The Surgery Counselor is responsible for assisting patients with all aspects of pre-operative preparation to promote confidence in their medical care and ensure a smooth surgical experience. This role serves as a key liaison between the physician’s office, surgical facility, patient, and primary care physician. The coordinator also educates patients on insurance coverage, including co-insurances and deductibles, and completes all required documentation accurately and efficiently.

Education and Experience

• High school diploma or equivalent required; some college coursework preferred
• Minimum of two (2) years of experience in a surgical specialty practice
• Ophthalmology experience preferred

Essential Skills and Abilities

• Excellent communication and interpersonal skills
• Strong organizational skills with exceptional attention to detail
• Effective problem-solving abilities
• Proven ability to meet deadlines in a fast-paced environment
• Ability to work both independently and collaboratively as part of a team
• Demonstrated computer literacy
• Ability to meet patient surgical scheduling volumes as established by the Lead Technician

Key Responsibilities

• Act as an effective liaison between patients, surgeons, primary care physicians, and surgical facilities throughout the pre-operative process
• Schedule all patient surgeries and pre-operative appointments, including those with primary care physicians, surgical facilities, ophthalmologists, or technicians
• Schedule post-operative appointments as required
• Arrange patient transportation when necessary
• Notify patients of all scheduled appointments in a timely manner
• Prepare surgery folders and post-operative kits
• Send required H&P forms, laboratory requests, EKGs, and radiology orders to primary care physicians
• Collect and organize all required surgical documentation, including bookings, lens orders, insurance information, H&Ps, and signed consent forms, and transfer them to the surgical facility
• Answer telephone inquiries from patients, family members, and primary care physicians regarding surgeries and related concerns
• Contact patients two days prior to surgery to confirm arrival time, answer questions, and review medication instructions
• Perform other duties as assigned

Hours/Pay:

• Monday-Friday 8am-5pm
• $17-$18 to start with bonus eligibility after training

If you have questions about this position or others please contact a recruiter.